WhatsApp Business is a free downloadable app available to all small business owners. It can help boost awareness of your products and services, answer any FAQ’s timeously and enable you to connect with your customers on a more personal and engaging level.


Here’s how to create a WhatsApp business account in 5 simple steps


Step 1: Download the WhatsApp Business app from Google Playstore or the Apple iStore

Step 2: Enter your business phone number

Step 3: Complete your business details such as your location, industry, company name, logo or profile picture (professional) and website URL.

Step 4: Create your catalogue, automated messages and ecommerce offering. Remember to include essential information such as your business hours.

Step 5: Connect with your customers


Unlock the benefit of WhatsApp Business


Join our FREE webinar on how to navigate the available WhatsApp Business tools to help you automate, sort, and quickly respond to messages. Plus you can ask us any question you have regarding WhatsApp and how to promote your services.

Date: 27 November

Time: 11h00 – 12h00



Get started by creating your WhatsApp Business greeting message


When a contact sends you a WhatsApp Business message for the first time, you can automatically send a greeting message. Think of it as a welcome message and the first interaction or introduction to your brand.

Here’s a few suggestions to create a great first customer touch point:

  1. Hi and thank you for getting in touch with ABC. I will get back to you within the next few hours to assist with your query.
  2. Welcome to ABC. We will respond to your query as soon as we can. In the meantime, did you see our awesome promotion for ABC. Just for your patience, here is a 10% discount voucher you can use
  3. Thank you for your message! I’ve just stepped into a meeting, but promise to get back to you later today.

When starting out on your WhatsApp Business journey, remember to always remain professional and ensure each communication you send is valuable to your consumer.